The lack of professionalism in sourcing agents is a huge concern for all global buyers, it has been a so controversial issue that individuals have heated debate over the advantages and disadvantages of hiring China Sourcing Agent. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing so they shift the buyers’ focus on their own services and advertise that they will never resort to this unethical behavior.
However, it ought to be admitted that all are basically agents, and they are all very likely to fall under this lapse, but couple of them shed much light on answers to this problem. The problem is simply as a result of human nature. For instance, many of them might have mixed feelings whenever they provide you with the quotations to their clients, they could ask themselves, “I discovered so amazing a supplier for my client, and they also get so good price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a great deal, and it also took me a a large amount of effort in talking to this supplier, do you work for my clients simply to make ends meet?”
A typical practice is the fact some suppliers willingly give sourcing consultants or translators an amount of hidden commission so that you can win the order or even the latter asks for kickbacks from your suppliers, however, this practice is not merely unethical and unprofessional, but additionally practically unsustainable, because although unlikely in the future the suppliers could tell the facts to the buyer, the sourcing agent would find himself only a tool for your suppliers and, worse, end up being no long trusted from the client.
The best and very likely the only option would be to facilitate a sustainable system that enables the sourcing agent to get fully integrated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, while the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for every single transaction with the suppliers and shippers. This might include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this way, the first total cost in procuring the goods can easily be tracked and calculated.
Present detailed contact details of all the suppliers and shippers to the client. Moreover, if the client needs to get in touch with them for virtually any clarification purposes, in the event the suppliers tend not to understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Refuse to any kind of hidden commission from your suppliers, stay impartial and objective in choosing suppliers for your client’s requirement. Always stay answerable and ready to accept the suppliers, deliver the buyer’s requirements for them in a timely manner, show for the suppliers that the buyer’s interests are physically and constantly represented.
At the client’s request, make tours for the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and make sure the suppliers fix all issues worried about the goods both before and after the delivery in the goods.
The buyer can try some of the methods below:
Give you a reasonable sourcing fee.. When possible, assist the agent create an Email ID inside the name from the employer’s company so he can more convincingly represent the buyer in dealing with the suppliers, likewise, the creation of Chinese website to buy stuff could also perform the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc in the agent’s end. Motivation measures: Because the cooperation reaches a very stable and mature level, it might worth consideration to offer you retainer fee or performance bonus for the agent based upon savings achieved.